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Access to and use of this site is provided by Middlesbrough Council subject to the following Terms and Conditions:

Quick links: Copyright Notice, Terms of Use, Inclusion for accommodations and major attractionsFood Hygiene Ratings, Social Media Guidelines, Third Party Content, lovemiddlesbrough Magazine Competition, #BoroLove competition


Copyright Notice

Material on this site is protected by copyright. The Copyright owner is Middlesbrough Council.

All intellectual property rights are reserved. Trademarks, brand names, company names, and logos are the property of Middlesbrough Council, or of their respective owners. For reproduction, alteration, modification, distribution, or re-publication in methods other than those described on the website - express written consent should be requested.

You have full permission to copy and print the content for personal use. This is subject to the material being reproduced accurately and not being re-used or published in any format.  This should include attribution. This permission does not extend to any material identified as being the copyright of another entity.

The Council's copyright and other intellectual property rights are protected by UK laws and by international treaties.


Terms of Use

  1. Use of this site constitutes your acceptance of these Terms and Conditions which take effect when you first use this site. Middlesbrough Council reserves the right to change these terms and conditions at any time by posting changes online. You are responsible for reviewing regularly information posted online to obtain timely notice of such changes. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.

  2. Whilst Middlesbrough Council endeavours to ensure that this site is normally available 24 hours a day, Middlesbrough Council will not be liable if for any reason the site is unavailable at any time or for any period.

  3. Access to this site may be suspended temporarily or permanently and without notice.

  4. Whilst Middlesbrough Council endeavours to ensure that the information on this site is correct, no warranty, express or implied, is given as to its accuracy and Middlesbrough Council does not accept any liability for error or omission.

  5. Middlesbrough Council shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.

  6. Middlesbrough Council accepts no responsibility for the content of any site to which a hypertext link from this site exists. Such links are provided for your convenience on an "as is" basis with no warranty, express or implied, for the information provided within them.

  7. Middlesbrough Council makes best efforts to test and check the electronic data on its Website. However, it may be advisable to check any data downloaded from the Internet with an anti virus program. Middlesbrough Council does not accept any responsibility or liability for any loss or disruption to data or to your computer system that may occur as a result of downloading data from or connecting to this site.

  8. If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or enforceable, it shall be severed and deleted from the clause concerned and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

  9. By accessing any part of this site, you should be deemed to have accepted these Terms in full.

  10. These Terms shall be governed by and construed in accordance with English law.

Inclusion on this website for accommodations and major attractions

Based on the 'Yorkshire Y Quality Charter', to be included on the website a business must agree to the following points:

Working with Love Middlesbrough: To work positively and proactively with Love Middlesbrough, its staff and representatives at all times; to provide access to my premises upon request to ensure this Charter is being followed

Welcome: To provide a friendly Middlesbrough welcome to all visitors

Customer Satisfaction: To have a Complaints Policy that can be implemented speedily and effectively; to ensure that any issues that may arise are resolved by prompt, professional, and polite action

Quality and Standards: To maintain good standards of service and cleanliness

Accuracy: To ensure all information provided for visitors is up to date, accurate, provided at the right time and by appropriate methods

Information: To ensure all information is readily available to visitors, especially with regard to pricing, taxes and payment, and packaged items and extra charges

Accessibility: To maintain an Access Statement that is regularly reviewed and amended to take account of the needs of visitors with disabilities and feedback received; to fully assist visitors with specific needs, so that they maximise their enjoyment; to ensure facilities and services are reasonably accessible to visitors with disabilities

Discrimination: To provide a welcoming and caring service to visitors that does not discriminate, e.g. by gender, race, religion, ability or sexual orientation

Cancellations: To maintain a Cancellations Policy that is readily available for visitors at each stage of their visit - from pre booking, through to after departure

Legal Requirements: To fulfil all legal obligations and responsibilities (fire precautions, price display orders, food safety/hygiene, licensing, health & safety, discrimination, trade descriptions, data protection, Hotel Proprietors Act, Public Liability Cover). 

You may also find benefit in joining a recognised Quality Inspection Scheme. 

Quality in Tourism

AA Ratings

Visitor Attraction Quality Scheme


Food Hygiene Ratings

The Love Middlesbrough campaign and lovemiddlesbrough.com/visitmiddlesbrough.com looks to support Middlesbrough’s restaurants, bars and hotels through this website, social media, marketing materials and by featuring special offers & promotions.

As of 31st July 2013, lovemiddlesbrough.com/visitmiddlesbrough.com displays the Food Standards Agency Hygiene Rating on the listings of restaurants and other food businesses.

We want to help consumers make an informed choice and encourage restaurants to achieve the highest possible ratings.

What does the Food Hygiene Rating represent

  • The Food Hygiene Rating shown reflects the standards found on the date of inspection or visit by the Local Authority. Ratings are given on a scale from 0 (urgent improvement necessary) up to 5 (very good).
  • The rating is not a guide to food quality.

Food hygiene ratings usage on this website

Only restaurants with a rating of 3 or more will be featured in our Where to Eat section and receive additional promotion by Love Middlesbrough on social media and additional campaigns.

Restaurants with a rating below 3 will receive a basic listing on the website. The ratings will be updated automatically through the Food Standards Agency website so there may be a slight delay to changes to our website as ratings are updated.

We encourage those with a rating below a 3 to look at Food Safety & Hygiene Advice and additional advice from Trading Standards 

Restaurants have the right to appeal, a right of reply, and are able to request a re-inspection.

A request to appeal must be made within 14 days of inspection. A right of reply may occur at any time. A request for re-inspection may take place after 3-6 months. This may occur sooner if the business has a new owner.

For additional information on the scheme and/or help for your food business

Read the Frequently Asked Questions about the Food Hygiene Scheme and/or contact the Food and Safety Team on 01642 728665 or food&safety@middlesbrough.gov.uk.


Social Media guidelines

We encourage you to help spread the word about vibrant Middlesbrough, a city at heart, full of resourcefulness, creativity and talent, brilliant art, culture and nightlife and so much more using social media.

We understand that you are passionate about Middlesbrough - we are too!

We expect members of the community to post content that is passionate, funny, spirited, fun, inspiring, relevant and respectful to the community as a whole.

We aim for our social media communities to be family friendly and will delete personal attacks.

We don’t take decisions on moderating posts lightly. We reserve the right to remove any posts that don’t adhere to our guidelines and to block anyone who violates them repeatedly.

Specifically, we do not tolerate these kinds of posts:

  • Abusive, harassing, stalking, threatening or attacking others
  • Defamatory, offensive, obscene, vulgar or depicting violence
  • Hateful targeting race/ethnicity, religion, gender, nationality or political beliefs
  • Fraudulent, deceptive, misleading or unlawful
  • Trolling or deliberate disruption of discussion
  • Spamming
  • Uploading files that could damage the operation of other people’s computers

Additional notes about specific content:

Love Middlesbrough supports Middlesbrough as a healthy town. We will not promote drinks or cigarettes offers. We will rarely promote fast food with the exception of parmos, the regional dish we are known for.

With regard to political or religious content, you are welcome to post notices about your political or religious event as long as it does not run afoul of the house rules above but Love Middlesbrough will not promote specific political parties or general religious activity.

We are happy to promote festivals, special charity or volunteer events as part of promotion of generous Middlesbrough.

We do not promote commercial betting activity, though we may share charitable raffles and similar promotions.

Postings on our social media pages do not necessarily reflect the opinions of Middlesbrough Council.

We will remove photos upon request. Message the profile with a link to the image you would like removed along with your reason(s).

Learn about online safety

http://www.google.co.uk/familysafety/

https://www.facebook.com/help/safety

Third-Party content

When we broadcast third-party content, which is to say information, opinions and links which are not our own, these are provided for information only, and do not constitute advice, policy or views.

We make no representations as to accuracy, completeness, currentness, suitability, or validity of any information on this site and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use.


lovemiddlesbrough Magazine Competition

For your chance to win a health and fitness membership or one year of swimming lessons, simply email magazine@middlesbrough.gov.uk by 5pm, September 29 2017. Write "competition" in the subject field and tell us which local Everyone Active leisure centre was Elizabeth referred to by her GP?

• A maximum of one entry per person can be made and all entries should include the entrant's address with postcode, and email address.
• All entries must be received by 5pm September 29 2017.
• Winners will be chosen from all qualifying entries. The panel's decision is final and no correspondence about its decision will be entered into.
• Swimming lesson prize consists of one x ½ hour swimming lesson per week for 50 weeks. Minimum age for lessons is 5 months. Annual membership prize consists of a standard fitness and health membership for 1 person for 12 months. Minimum age 16.
• The prize is not exchangeable and cannot be redeemed for cash or any other form of compensation.
• The winner will be notified by email or phone by October 6 2017.
• Unclaimed prizes may be used in future competitions or awarded to other correct entrants.
• The names of the winners may be published in an upcoming edition of lovemiddlesbrough Magazine.
• Winners may be asked to take part in promotional activity. lovemiddlesbrough magazine and Everyone Active reserves the right to make use of the names and likenesses of the winners in publicity and promotion in print and online.
• lovemiddlesbrough Magazine and Middlesbrough Council cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the competition or as a result of accepting any prize.
• lovemiddlesbrough Magazine and Middlesbrough Council are not responsible for any problems or technical malfunction of any telephone network or lines, computer on line systems, servers, or providers, computer equipment, software failure of any email or failure of an entry to be received on account of technical problems of any kind, any injury or damage to an entrant's or any other person's computer or mobile or any other hardware related to or resulting from participation or downloading any materials in relation to the competition.
• By entering this competition you agree to the terms and conditions above.


#BoroLove Competition

Take part in the fantastic #BoroLove competition running during the Summer holidays 2017. All prizes have been donated by the Business in the Community team. 

  • A maximum of one entry per person, per week, can be made in each #BoroLove category
  • Entries must be uploaded to Love Middlesbrough Facebook page and must include the hashtag #BoroLove
  • Winners will be chosen from all qualifying entries. The panel's decision is final and no correspondence about its decision will be entered into
  • Prizes are not exchangeable and cannot be redeemed for cash or any other form of compensation. The prizes are non-transferable
  • The winner will be notified by private messenger via Love Middlesbrough Facebook
  • Winners may be asked to take part in promotional activity and lovemiddlesbrough reserves the right to make use of the names and likenesses of the winners in publicity and promotion in print and online
  • lovemiddlesbrough and Middlesbrough Council cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the competition or as a result of accepting any prize
  • lovemiddlesbrough and Middlesbrough Council are not responsible for any problems or technical malfunction of any telephone network or lines, computer on line systems, servers, or providers, computer equipment, software failure of any email or failure of an entry to be received on account of technical problems of any kind, any injury or damage to an entrant's or any other person's computer or mobile or any other hardware related to or resulting from participation or downloading any materials in relation to the competition.
  • By entering this competition you agree to the terms and conditions above.