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Published 21st Mar 2017

Local GP extended hours centres

Following a formal public consultation which took place in 2016, important changes to urgent care services will be introduced by NHS South Tees Clinical Commissioning Group (CCG) on 1 April 2017.
After listening to feedback from the public consultation, the CCG is making it easier for local people to access GP and nurse appointments, 7 days a week.
From 1 April 2017, four GP centres will be open from 6pm to 9.30pm Monday to Friday and 8am to 9.30pm on weekends and Bank Holidays, offering an extra 90,000 appointments per year.
The centres will be based at:

  • North Ormesby Health Village;
  • One Life Centre, Linthorpe;
  • Redcar Primary Care Hospital;
  • East Cleveland Hospital, Brotton.

The centres will replace Walk in Centres at North Ormesby (part of Resolution Health Centre) and Eston Grange, which will close on 31 March 2017. The GP practice at Resolution Health Centre will remain open for registered patients.
The centres will be operated by local doctors and nurses through the ELM Alliance, which runs the STAR service, and will have access to patient notes.

How will people access the new GP centres?
The centres will operate an appointment-based system – patients won’t be able to just walk in.
There are a number of ways an appointment can be made:

  • By telephoning existing GP surgeries – which will have access to appointments in the extended hours GP centres
  • A patient’s existing surgery will always try and meet their needs first, but if they require an appointment urgently and the surgery doesn’t have any available, or it is more convenient for the patient to have an appointment in the evening or weekend, they will make an appointment on the patient’s behalf at one of the centres;
  • Telephone 111, free from landlines and mobiles. NHS 111 has access to appointments in normal hours or in the extended hours GP centres. If the patients needs to be seen, NHS 111 will make an appointment for them;
  • Access online – if a patient’s GP practice offers online booking appointments, this will be extended to include access to the new centres

Patients are being advised to contact their practice directly to clarify this.
What happens after 9.30pm when the GP centres are closed?
Patients are being advised to contact NHS 111 to be directed to the most appropriate service for their needs.
Changes to Redcar Primary Care Hospital Minor Injury Unit
As part of the new urgent care service in South Tees, the opening times of the Redcar Primary Care Hospital Minor Injury Unit will change to reflect patient demand. From 1 April 2017, the unit will open from 8am to 9.30pm, 7 days a week and include access to x-ray.
Raising awareness
The CCG has invested in a comprehensive campaign of communications and engagement activity to raise awareness of the changes with local people.
This includes:

  • A4, 4 page leaflet to every household (approx. 130,000) in Middlesbrough and Redcar & Cleveland, via Royal Mail;
  • Radio campaign on Zetland FM;
  • Bus and bus shelter adverts;
  • Advert in Coastal View & Moor News;
  • Pull up banners and leaflets in every GP practice in South Tees;
  • Pull up banners and leaflets in Redcar Minor Injury Unit;
  • Social media advertising via Facebook and Twitter;
  • Media releases;
  • Information on the CCG website – www.southteesccg.nhs.uk;
  • Information in community hubs;
  • Public engagement sessions in current Walk in Centres;
  • Engagement with minority, marginalised and disadvantaged groups via voluntary sector partner.

For further information, visit the CCG website www.southteesccg.nhs.uk
Communications and engagement activity delivered by North of England Commissioning Support (NECS) on behalf of the CCG. Contact: Simon Clayton, senior communications officer; simonclayton@nhs.net; M: 07826531333.

 



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